Menu
Cancellation Policy
Lessons cancelled with less than 24 hours notice are subject to full lesson rate and will not be rescheduled.
When 24 hours notice is provided, make up lessons may be arranged to bridge vacation, illness or other barriers to participation within 30 days of the cancellation. If you own your own horse, a training ride by a Northern Tempo coach may be an option in lieu of a make-up lesson.
When 24 hours notice is provided, please contact us at contact@northerntempo.ca so we can make appropriate arrangements.
If you need to cancel within 24 hours, please contact your coach. You may contact Inge (867 335 4223) or Caitlyn (867 335 5047) by text message, as if we are coaching, we will not take phone calls or check emails.
If Northern Tempo is not able to provide you with a coach and advance notice by Northern Tempo has not been given, you will be offered a make-up lesson within 30 days of the cancellation. Lessons may be cancelled by Northern Tempo owners or coaches at any time.
All lessons are cancelled after -30C as measured by our website weather report at 12:00pm. Online horsemanship classes or video analysis will be offered in lieu of lessons.
You must register for lessons ahead of time to ensure your spot is reserved as group lessons are first come first served and private lesson spots are limited. Some lessons are less flexible (after school, advanced, semi-private lessons and lessons requiring a school horse/leased horse) and require arranging by email with both Caitlyn and Inge to confirm contact@northerntempo.ca.